Last Updated: July 21, 2026
Welcome to Surprise Pawty. These Terms of Service explain the rules that apply when you visit our website, browse our products, create an account, place an order, or use any feature, content, tool, or service made available through our online store.
Throughout these Terms, โSurprise Pawty,โ โwe,โ โus,โ and โourโ refer to the operator of this store. โYouโ and โyourโ refer to any visitor, customer, account holder, or person using our website or related services.
Our online store is hosted through Shopify, which provides the ecommerce platform that allows us to display products, process orders, and provide online shopping services.
By accessing or using our website, you confirm that you have read and accepted these Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies posted on our website. If you do not agree, you should discontinue use of the website.
-
Eligibility and Website Access
You must be at least the legal age of majority in your state, province, or country of residence to make purchases through our website.
If you permit a minor to access the website using a device or account under your control, you accept responsibility for that minorโs use of the website.
You agree to use our services only for lawful personal or household purposes and in compliance with all applicable laws and regulations.
We may restrict, suspend, or discontinue access to all or part of the website when reasonably necessary for maintenance, security, fraud prevention, legal compliance, or enforcement of these Terms. -
Customer Accounts
Certain website features may allow or require you to create an account.
When registering or checking out, you agree to provide information that is accurate, complete, and current. This may include your name, email address, telephone number, billing details, and delivery address.
You are responsible for:
Protecting your password and login credentials
Restricting access to your account and devices
Reviewing activity performed through your account
Notifying us promptly if you suspect unauthorized access
You may not sell, transfer, share, assign, or license your account to another person.
We may close or restrict an account that contains false information, is used fraudulently, violates these Terms, or creates a security risk. -
Product Information
We make reasonable efforts to present product descriptions, measurements, photographs, specifications, colors, and other information accurately.
However, the appearance of a product may vary depending on screen settings, lighting, device type, manufacturing updates, or differences between production batches.
Product images may include props, animals, backgrounds, or accessories for demonstration purposes. Items not specifically listed in the product description may not be included.
We do not guarantee that every product will look exactly the same as it appears on your screen.
We may update product information, packaging, features, prices, availability, or specifications without prior notice, provided that applicable consumer rights are not affected. -
Pet Product Use and Safety
Customers are responsible for selecting products that are suitable for their petsโ size, species, age, physical condition, temperament, and intended use.
Always review product instructions, size information, warning labels, and care recommendations before allowing a pet to use a product.
Pets should be supervised when using toys, feeding accessories, grooming tools, travel products, or other items that could become damaged through chewing, scratching, or repeated use.
Discontinue use immediately if a product becomes torn, broken, loose, sharp, or otherwise unsafe.
Information provided on our website is for general product guidance only and is not veterinary, medical, nutritional, or professional advice.
Consult a qualified veterinarian when you have concerns about your petโs health, allergies, behavior, diet, or suitability for a particular product. -
Product Availability and Purchase Limits
All products are offered subject to availability.
We may:
Discontinue a product
Limit the quantity available for purchase
Restrict sales to particular regions
Cancel orders involving inventory errors
Decline purchases that appear intended for unauthorized resale
Purchase limits may apply per customer, household, payment method, account, or delivery address. -
Placing an Order
Submitting an order represents your offer to purchase the selected products under these Terms.
An automated order confirmation does not necessarily mean that your order has been accepted. Acceptance occurs after payment and order information have been reviewed and the order is approved for fulfillment.
Before completing checkout, you are responsible for confirming:
The selected product and quantity
Size, color, model, or variation
Billing and delivery information
Contact details
The total purchase amount
We may refuse, hold, modify, or cancel an order when:
A product is unavailable
Pricing or product information contains an error
Payment authorization is unsuccessful
Order information cannot be verified
Fraud or unauthorized activity is suspected
The order violates purchase limits
The destination cannot be serviced
When reasonably possible, we will contact you using the information submitted with the order. -
Personal-Use Purchases
Unless we provide prior written approval, products purchased from Surprise Pawty are intended for personal or household use.
You agree not to purchase products for unauthorized commercial resale, redistribution, export, marketplace listing, or any activity that misrepresents your relationship with Surprise Pawty.
We may cancel orders that appear to involve unauthorized resale or bulk purchasing. -
Prices, Promotions, and Taxes
Product prices and promotional offers may change without advance notice.
The price charged will generally be the amount displayed at checkout when the order is submitted, subject to correction of obvious errors.
Unless otherwise stated, displayed product prices may not include:
Shipping charges
Sales tax
Value-added tax
Customs duties
Import fees
Brokerage costs
Currency conversion charges
Promotional codes must be entered correctly before checkout is completed. Discounts cannot normally be applied retroactively after an order has been submitted.
Promotions may have separate eligibility requirements, expiration dates, product restrictions, or quantity limits.
If promotion-specific rules conflict with these Terms, the rules shown for that promotion will apply to the promotion. -
Billing and Payment
You agree to provide valid, accurate, and authorized payment information.
By submitting payment, you confirm that:
You are authorized to use the selected payment method
The billing information is correct
The payment provider may charge the order amount
You are responsible for applicable taxes, shipping costs, and other charges shown at checkout
Payments may be processed through third-party providers such as Shopify Payments, PayPal, card networks, banks, or other authorized payment processors.
We do not directly control the approval, decline, verification, exchange-rate, or authorization decisions of third-party payment providers.
An order may be delayed or cancelled if payment cannot be authorized or verified. -
Shipping and Delivery
Shipping terms, estimated delivery periods, tracking procedures, and related charges are described in our Shipping Policy.
Delivery estimates begin after an order has been processed and dispatched. Estimated timeframes are not guaranteed arrival dates.
Delivery may be affected by:
Carrier capacity
Weather conditions
Customs inspections
Incorrect address information
Public holidays
Transportation interruptions
Events outside our reasonable control
To the extent permitted by law, Surprise Pawty is not responsible for carrier or customs delays that occur after a package has been dispatched.
Customers are responsible for providing a complete and deliverable address. -
Returns, Exchanges, and Refunds
Returns and refunds are governed by our Return and Refund Policy.
Products must meet the eligibility conditions stated in that policy before a return can be approved.
Do not send merchandise to any address without first contacting our support team and receiving return instructions.
Unauthorized returns may be rejected, delayed, or returned to the sender. -
Ownership of Website Content
The website and its content are owned by or licensed to Surprise Pawty and are protected by applicable intellectual property laws.
Protected materials may include:
Brand names
Logos
Product photographs
Graphics and illustrations
Videos and audio
Written descriptions
Page layouts
Icons
Website design
Software and code
Reviews and marketing materials
You may access the website for personal, non-commercial shopping purposes.
Without prior written permission, you may not copy, reproduce, download, republish, modify, translate, distribute, sell, license, scrape, publicly display, or create derivative works from our website content.
No provision in these Terms transfers ownership of Surprise Pawtyโs intellectual property to you. -
Trademarks
The Surprise Pawty name, logo, slogans, graphics, and related brand elements may be trademarks or protected brand assets of Surprise Pawty or its licensors.
You may not use these materials in advertising, domain names, social media accounts, product listings, packaging, or other commercial materials without written authorization.
Shopify and other third-party names or logos appearing on the website remain the property of their respective owners. -
Third-Party Services and Optional Features
Our website may provide access to payment services, tracking systems, review platforms, social media features, analytics tools, or other services operated by third parties.
We do not own or control these third-party services.
Unless otherwise required by law, third-party tools are made available on an โas availableโ basis, and your use of them may be subject to separate terms and privacy policies.
You are responsible for reviewing the applicable third-party conditions before using those services.
We may add, remove, or modify optional tools and website features without prior notice. -
External Links
Our website may contain links to websites or resources operated by independent third parties.
A link does not necessarily mean that Surprise Pawty endorses, controls, or guarantees the third party or its products.
We are not responsible for:
Third-party website content
External privacy practices
Products purchased from another seller
Third-party service availability
Losses arising from independent transactions
Review the policies and terms of any third-party website before submitting personal information or completing a transaction.
Questions about third-party products must be directed to the relevant third party. -
Shopifyโs Role
Shopify provides the ecommerce technology used to operate our online store.
Purchases made through our website are transactions between you and Surprise Pawty, not between you and Shopify.
To the extent permitted by applicable law, Shopify and its affiliates are not responsible for products sold by Surprise Pawty, order fulfillment, customer support, product performance, returns, refunds, injuries, losses, or disputes arising from transactions with our store.
Nothing in this section removes any rights that cannot legally be waived. -
Privacy and Personal Information
Our collection and use of personal information are described in our Privacy Policy.
Because our store is hosted by Shopify, certain information may also be processed by Shopify and other service providers involved in payments, analytics, security, fulfillment, customer support, and website operation.
Information may be transferred to or processed in countries outside your place of residence where legally permitted.
By using the website, you acknowledge that you have reviewed the applicable privacy information. -
Reviews, Messages, and Other Submissions
You may be able to submit reviews, photographs, questions, suggestions, comments, testimonials, or other content.
By submitting content to us, you grant Surprise Pawty a non-exclusive, worldwide, transferable, sublicensable, royalty-free license to use, reproduce, adapt, publish, translate, display, distribute, and promote that content in connection with our business and services.
You confirm that:
You own the submitted content or have permission to use it
The content is accurate to the best of your knowledge
Any incentive or compensation has been properly disclosed
The content does not violate another personโs rights
The content does not contain unlawful, threatening, misleading, defamatory, obscene, or malicious material
The content does not contain viruses, harmful code, spam, or unauthorized advertising
You may not impersonate another person, use a misleading identity, or falsely describe the origin of submitted content.
We may review, edit, refuse, or remove submissions that violate these Terms, although we are not obligated to monitor all submissions. -
Corrections and Website Updates
Website content may occasionally contain typographical mistakes, outdated information, pricing errors, inaccurate product details, availability issues, or shipping miscalculations.
We may correct, revise, or remove inaccurate information at any time, including after an order has been submitted.
When an error materially affects an order, we may contact you, request confirmation, offer an alternative, or cancel and refund the affected order. -
Prohibited Conduct
You may not use the website or services to:
Break any applicable law
Engage in fraud or deceptive activity
Violate intellectual property or privacy rights
Harass, threaten, abuse, or defame another person
Submit false or misleading information
Distribute spam or unauthorized promotions
Upload viruses, malware, or harmful code
Attempt to access restricted systems or accounts
Interfere with website security or performance
Scrape, crawl, harvest, or collect data without permission
Copy or resell website content or services
Use another personโs identity or payment information
Place fraudulent orders or initiate abusive payment disputes
Use the website in a manner that harms Surprise Pawty, Shopify, our service providers, or other customers
We may investigate suspected violations and may restrict or terminate access when appropriate. -
Suspension and Termination
We may suspend or terminate your access to the website if we reasonably believe you have violated these Terms, engaged in fraud, created a security risk, or misused our services.
Termination does not remove obligations that arose before termination, including payment obligations.
Provisions concerning intellectual property, submitted content, disclaimers, liability, indemnification, dispute resolution, governing law, and other provisions intended to survive will remain effective after termination. -
No Guarantee of Continuous Availability
We work to maintain an accessible and secure website but cannot guarantee uninterrupted or error-free operation.
Website access may be limited by:
Maintenance
Technical failures
Internet interruptions
Cybersecurity events
Third-party service outages
Platform updates
Events beyond our control
We may change, suspend, or discontinue a website feature without liability, subject to applicable law. -
Disclaimer of Warranties
To the maximum extent permitted by law, the website, services, information, and products are provided on an โas isโ and โas availableโ basis.
Except for warranties expressly provided in writing or rights that cannot legally be excluded, Surprise Pawty makes no guarantee that:
The website will always be available
Website content will always be complete or error-free
Products will meet every customerโs personal expectations
Services will be free from interruptions or security threats
Every product will be suitable for every pet
To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not permit certain warranty exclusions. In those locations, these exclusions apply only to the extent legally allowed. -
Limitation of Liability
To the maximum extent permitted by applicable law, Surprise Pawty and its owners, employees, officers, affiliates, contractors, agents, licensors, suppliers, service providers, and business partners will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages.
This may include loss of profits, loss of revenue, loss of data, loss of savings, replacement costs, business interruption, or similar losses arising from:
Use or inability to use the website
Products purchased through the website
Reliance on website content
Third-party tools or links
Delivery delays
Unauthorized account access
Errors or omissions in website information
Nothing in these Terms excludes liability that cannot legally be limited, including liability arising from intentional misconduct or other legally protected claims. -
Customer Responsibility and Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Surprise Pawty, Shopify, and their respective affiliates, officers, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, costs, and reasonable legal fees arising from:
Your violation of these Terms
Your unlawful use of the website
Your infringement of another personโs rights
Content submitted through your account
Fraudulent or unauthorized activity connected to you
We may assume control of the defense of a covered claim, and you agree to provide reasonable cooperation. -
Consumer Rights
These Terms are not intended to remove rights provided to consumers under laws that cannot be waived by contract.
Where a provision conflicts with mandatory consumer protection law, the mandatory law will control, and the remaining Terms will continue to apply. -
Severability
If a court or other authorized body determines that any part of these Terms is unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue in full force. -
No Waiver
Our failure to enforce a provision immediately does not waive our right to enforce it later.
A waiver is valid only when it is clearly provided in writing by an authorized representative of Surprise Pawty. -
Entire Agreement
These Terms, together with all policies referenced on our website, form the complete agreement between you and Surprise Pawty regarding use of the website and services.
They replace earlier discussions, communications, representations, or versions addressing the same subject. -
Assignment
You may not assign or transfer your rights or responsibilities under these Terms without our prior written consent.
We may assign or transfer our rights and obligations as part of a business reorganization, sale, merger, service-provider arrangement, or other lawful transaction. -
Governing Law
To the extent permitted by applicable law, these Terms and your use of the services will be governed by the laws of the State of California, without regard to conflict-of-law principles.
Any dispute that may lawfully be subject to an agreed venue will be handled by a court with appropriate jurisdiction in the area where Surprise Pawty maintains its principal business address.
Mandatory consumer laws in your place of residence may still apply. -
Section Titles
Section titles are included for convenience and organization only. They do not alter the meaning or interpretation of these Terms. -
Updates to These Terms
We may revise these Terms to reflect legal, operational, security, product, or service changes.
The current version will be posted on this page with an updated revision date.
When required by law, we will provide additional notice of material changes.
Continued use of the website after revised Terms take effect means that you accept the updated version. -
Contact Information
Questions concerning these Terms of Service may be directed to:
Surprise Pawty
300 W Valley Blvd Ste 61
Alhambra, CA 91803
United States
Phone: +1 (626) 219-2889
Email: service@xyuanaus5.com