Safe and Convenient Checkout
Surprise Pawty is committed to providing a straightforward and protected checkout experience. Prices and payments on our website are processed in United States Dollars unless another currency is clearly displayed during checkout.
Available Payment Methods
The payment methods currently available for your order will appear on the checkout page. Depending on your location and device, you may be able to complete payment using PayPal or an accepted credit or debit card.
Paying Through PayPal
When PayPal is selected, you will be transferred to PayPalβs secure payment environment to authorize the transaction.
You may complete your order by signing in to an existing PayPal account.
In some locations, PayPal may also allow you to pay with an eligible credit or debit card without creating a PayPal account. Availability of guest checkout is determined by PayPal and may vary by customer, region, or transaction.
Surprise Pawty does not control PayPal account requirements, approval decisions, or payment verification procedures.
Credit and Debit Card Payments
We accept eligible major credit and debit cards supported by our checkout provider. The card brands available for your purchase will be shown before you submit payment.
Card transactions may require:
The correct card number and expiration date
An accurate billing address
A valid security code
Additional verification from your bank or card provider
If your payment is declined, please confirm that the information entered matches the details held by your financial institution. You may also need to contact your bank to approve the transaction.
Secure Payment Processing
Surprise Pawty does not directly store complete payment card numbers or card security codes.
Payment details are handled by authorized third-party payment processors using encrypted checkout technology and standard transaction security measures.
Although we take reasonable steps to maintain a secure shopping environment, customers are also encouraged to use a trusted device, secure internet connection, and private browser session when entering payment information.
Payment Authorization
Submitting an order does not always mean the payment has been fully approved.
Your bank, PayPal, or our payment processor may temporarily review or authorize the transaction before the order is confirmed.
Orders may be delayed or cancelled when:
Payment authorization is unsuccessful
Billing information cannot be verified
The transaction is flagged for additional review
The payment provider requests further confirmation
If payment is unsuccessful, no order will be processed until a valid payment method is provided.
Pending and Duplicate Charges
Some financial institutions may display a pending authorization immediately after a payment attempt.
A pending authorization is not always a completed charge. If an order is declined or cancelled, the authorization will normally be removed according to your bankβs processing schedule.
If you believe you were charged more than once, please contact us before filing a payment dispute so we can review the transaction.
Billing Information
Customers are responsible for entering accurate billing details during checkout.
Incorrect names, addresses, postal codes, or card information may cause payment verification to fail.
For questions involving card limits, declined transactions, pending authorizations, exchange rates, or bank processing times, please contact your card issuer or payment provider directly.
Payment Currency
Unless otherwise stated at checkout, transactions are processed in United States Dollars.
Customers using a card or account issued in another currency may be charged a currency conversion fee or international transaction fee by their bank or payment provider.
Surprise Pawty does not determine or collect these third-party fees.
Fraud Prevention
To protect customers and our business, some transactions may be reviewed before fulfillment.
We may contact you to verify order or billing information when necessary. Orders that cannot be verified may be cancelled and refunded to the original payment method.
Contact Us
For questions about checkout, payment confirmation, or an order-related billing issue, please contact:
Surprise Pawty
300 W Valley Blvd Ste 61
Alhambra, CA 91803
United States
Phone: +1 (626) 219-2889
Email: service@xyuanaus5.com
Please include your order number and the email address used during checkout so our support team can locate your payment more efficiently.
