Privacy Policy

Last Updated: July 21, 2026
Surprise Pawty respects the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, communicate with us, or purchase products through our online store.
In this policy, “Surprise Pawty,” “we,” “us,” and “our” refer to the operator of this store. “You” and “your” refer to customers, visitors, account holders, and other individuals whose personal information we process.
Our store is hosted through Shopify. As a result, Shopify and other service providers may process certain information on our behalf to operate the website, complete transactions, prevent fraud, and provide ecommerce services.
By using our website, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect
The information we collect depends on how you interact with our store.
Information You Provide Directly
We may receive information you provide when you:
Place or attempt to place an order
Create or manage a customer account
Subscribe to marketing communications
Contact customer service
Submit a review, message, form, or survey
Request a return, refund, or order adjustment
Participate in a promotion or special offer
This information may include:
Full name
Email address
Telephone number
Billing address
Shipping address
Account login information
Order history
Product preferences
Customer service communications
Return or refund details
Reviews and other content you submit
Payment and Transaction Information
When you complete a purchase, payment information is processed by Shopify, PayPal, card networks, banks, or other authorized payment providers.
Depending on the payment method, we may receive limited transaction details such as:
Payment status
Payment method type
Billing name and address
Transaction reference
Partial card information, such as the card brand and last digits
We generally do not receive or store complete payment card numbers or card security codes on our own systems.
Information Collected Automatically
When you browse or interact with our website, we and our service providers may automatically collect:
Internet Protocol address
Browser type and version
Device type
Operating system
General location derived from an IP address
Pages viewed
Products viewed or added to a cart
Search activity
Referring website
Checkout activity
Date and time of visits
Interactions with advertisements or marketing messages
Cookie identifiers and similar technical information
Information From Other Sources
We may receive information from service providers and business partners, including:
Shopify
Payment processors
Shipping and fulfillment providers
Fraud-prevention services
Analytics providers
Advertising platforms
Customer support tools
Email and messaging providers
Social media platforms when you interact with our pages or advertisements
How We Use Personal Information
We may use personal information for the following purposes:
Order Processing and Fulfillment
To accept and process payments
To confirm purchases
To prepare and ship orders
To provide delivery and tracking updates
To process returns, replacements, and refunds
To contact you about an order
Customer Service
To answer questions
To respond to complaints or requests
To troubleshoot account, checkout, or delivery issues
To maintain records of customer communications
Store Operation and Improvement
To operate and maintain our website
To remember shopping cart and account preferences
To understand how visitors use our store
To improve navigation, content, products, and customer experience
To test website features and measure performance
Marketing and Advertising
To send promotional emails or messages when permitted
To provide information about new products, offers, or store updates
To measure the effectiveness of advertisements
To personalize advertising and website content
To create advertising audiences through participating platforms where permitted
Security and Fraud Prevention
To verify transactions
To detect suspicious activity
To prevent fraud, abuse, chargebacks, or unauthorized purchases
To protect our customers, website, systems, and business
Legal and Business Purposes
To comply with legal obligations
To respond to valid legal requests
To enforce our policies and agreements
To establish, exercise, or defend legal claims
To support a merger, financing, restructuring, acquisition, or sale of business assets
Legal Grounds for Processing
Where applicable law requires a legal basis, we may process personal information because:
It is necessary to fulfill a contract with you, such as processing and delivering an order
We have a legitimate business interest, such as securing our store, improving services, or responding to customers
You have provided consent, such as subscribing to optional marketing
Processing is required to comply with a legal obligation
You may withdraw consent where processing is based on consent, although this will not affect processing that occurred before consent was withdrawn.
How We Disclose Personal Information
We may disclose personal information to service providers and other parties that help us operate our store.
Shopify
Our website is hosted by Shopify, which may process customer, account, device, checkout, and transaction information to provide ecommerce services.
Payment Providers
Payment information may be processed by PayPal, Shopify Payments, banks, card networks, and other payment providers selected during checkout.
Fulfillment and Delivery Providers
We may provide names, addresses, telephone numbers, order details, and related information to warehouses, manufacturers, fulfillment partners, and shipping carriers.
Technology and Support Providers
We may use providers that assist with:
Website hosting
Cloud storage
Customer support
Email delivery
Text messaging
Data analysis
Fraud prevention
Security monitoring
Order management
Review collection
Advertising and Analytics Partners
Advertising and analytics providers may collect or receive identifiers, device information, browsing activity, purchase events, and similar information through cookies, pixels, APIs, or related technologies.
Depending on the laws where you live, certain advertising-related disclosures may be considered a “sale,” “sharing,” or use of personal information for targeted advertising, even when no money is exchanged.
Professional and Legal Recipients
We may disclose information to accountants, attorneys, insurers, auditors, government agencies, regulators, courts, or law-enforcement authorities when reasonably necessary or legally required.
Business Transactions
Personal information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, asset sale, or similar business transaction.
We do not sell personal information to data brokers in exchange for money. However, advertising technologies used by our store may fall within broader legal definitions of selling or sharing information in certain jurisdictions.
Cookies and Similar Technologies
We and our service providers use cookies, pixels, tags, software development kits, local storage, and similar technologies.
These technologies may be used to:
Keep the website functioning
Remember your shopping cart
Maintain login sessions
Store language or regional preferences
Understand website traffic
Measure website performance
Detect fraud and security risks
Track advertising conversions
Personalize advertisements
Essential Cookies
These cookies support functions such as shopping carts, checkout, account access, fraud prevention, and security. Disabling them may prevent parts of the website from working properly.
Analytics Cookies
Analytics technologies help us understand how visitors navigate and interact with the website.
Advertising Cookies
Advertising partners may use cookies or pixels to measure advertisements, create audiences, and display ads based on browsing or purchasing activity.
Managing Cookies
Depending on your location, you may be able to manage non-essential cookies through our cookie banner or privacy preference tool.
You may also block or delete cookies using your browser settings. Blocking cookies may affect account access, checkout, saved preferences, and other website functions.
Advertising Partners
We may use advertising and analytics services provided by companies such as:
Meta, including Facebook and Instagram
Google
AppLovin or Axon
Shopify advertising and analytics services
Other advertising, attribution, or measurement providers displayed through our store
These companies may process information according to their own privacy policies and settings.
The specific providers used by our store may change as we update our advertising and ecommerce tools.
Marketing Communications
We may send order confirmations, shipping notices, customer service responses, security alerts, and other transactional communications related to your purchase.
When permitted, we may also send promotional emails or messages.
You can stop receiving promotional emails by selecting the unsubscribe link included in the message or contacting us.
Opting out of marketing does not prevent us from sending necessary transactional or service-related communications.
Please allow a reasonable period for an unsubscribe request to be processed.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention periods may depend on:
The status of your customer account
Order fulfillment and customer service needs
Return, refund, or warranty periods
Fraud-prevention requirements
Tax, accounting, and legal obligations
Disputes or potential legal claims
Consent and marketing preferences
When information is no longer reasonably required, we may delete, anonymize, or securely isolate it, subject to legal and technical limitations.
Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.
These measures may include:
Encrypted transmission of website information
Restricted access to customer data
Use of authorized payment processors
Account and system security controls
Fraud and suspicious-activity monitoring
No website, storage system, or online transmission method can be guaranteed to be completely secure. You should use a unique password, protect your login information, and avoid sending sensitive payment details through ordinary email.
Your Privacy Choices and Rights
Depending on where you live, you may have the right to:
Request access to personal information we maintain about you
Request information about how your data is used or disclosed
Request correction of inaccurate information
Request deletion of certain personal information
Receive a portable copy of eligible information
Withdraw consent where processing depends on consent
Object to or restrict certain processing
Opt out of certain targeted advertising
Opt out of the sale or sharing of personal information where applicable
Appeal a decision concerning a privacy request where applicable
You may exercise an applicable right by contacting:
service@xyuanaus5.com
To protect customer information, we may need to verify your identity before completing a request. Verification may require confirming details associated with your account or order.
We may deny or limit a request where permitted by law, including when information must be retained for fraud prevention, transaction records, legal compliance, security, or dispute resolution.
You will not receive unlawful discriminatory treatment for exercising an applicable privacy right.
California Privacy Notice
California residents may have rights under applicable California privacy laws.
Depending on whether those laws apply to our business and the request, rights may include:
The right to know the categories and specific pieces of personal information collected
The right to know the sources and business purposes associated with that information
The right to know the categories of recipients to whom information is disclosed
The right to request correction
The right to request deletion
The right to opt out of certain sales or sharing of personal information
The right to limit certain uses of sensitive personal information where applicable
The right not to receive discriminatory treatment for exercising privacy rights
Categories of Personal Information
During the preceding 12 months, we may have collected the following categories:
Identifiers, such as names, addresses, email addresses, telephone numbers, IP addresses, and account identifiers
Customer records, such as billing, shipping, and purchase information
Commercial information, such as products viewed, purchased, returned, or added to a cart
Internet activity, such as website usage, cookie activity, and interactions with advertisements
Approximate location information derived from an IP address
Audio, electronic, or visual information when voluntarily submitted through customer service or product reviews
Inferences derived from shopping activity or product preferences
Sensitive personal information, such as account credentials or payment-related information, when necessary to provide requested services
We use these categories for the purposes described throughout this policy.
Sale and Sharing
We do not sell personal information for direct monetary payment.
Our use of advertising cookies and pixels may be treated as selling or sharing personal information under California law. Where applicable, you may submit an opt-out request through the privacy controls available on our website or by contacting us.
Global Privacy Control
Where legally required and technically supported, we process recognized browser-based opt-out preference signals, such as Global Privacy Control, as requests to opt out of applicable sales or sharing for the browser or device sending the signal.
Authorized Agents
A California resident may use an authorized agent to submit a request where permitted by law. We may require evidence of authorization and may separately verify the consumer’s identity.
Do Not Track Signals
Some browsers provide a traditional Do Not Track setting.
Because there is not a single universally adopted technical standard governing traditional Do Not Track signals, our website may not respond to every such signal.
This is separate from legally recognized opt-out preference signals such as Global Privacy Control, which we process where required by applicable law.
International Visitors
Our store is operated from the United States and may use service providers located in other countries.
If you access our website from outside the United States, your information may be transferred to and processed in jurisdictions with different data protection laws.
Where required, we use appropriate legal mechanisms or safeguards for applicable international transfers.
Residents of the European Economic Area, United Kingdom, Switzerland, or other regions may have additional rights under local law, including rights to access, correct, delete, restrict, object, withdraw consent, or request data portability.
You may also have the right to submit a complaint to your local data protection authority.
Children’s Privacy
Our website and products are intended for adults purchasing pet supplies and are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13.
If you are a parent or legal guardian and believe a child has submitted personal information to us, contact us at service@xyuanaus5.com. We will review the request and take appropriate action as required by law.
Third-Party Websites
Our website may contain links to third-party websites, social media platforms, payment services, or other independent services.
We do not control the privacy, security, or content practices of those third parties.
Review the third party’s privacy policy before providing personal information through an external service.
Data Breach Response
We maintain procedures designed to identify and respond to security incidents.
If a breach involving personal information occurs, we will investigate the incident, take reasonable steps to limit harm, and provide notifications to affected individuals or authorities when and within the time required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, technology, services, or legal obligations.
The revised version will be posted on this page with an updated “Last Updated” date.
When required by law, we may provide additional notice or request consent before a material change takes effect.
Contact Us
Questions, concerns, and privacy requests may be submitted to:
Surprise Pawty
300 W Valley Blvd Ste 61
Alhambra, CA 91803
United States
Phone: +1 (626) 219-2889
Email: service@xyuanaus5.com
When contacting us about an account or order, include enough information for us to identify the relevant records. Do not send complete payment card numbers or card security codes by email.

Privacy Policy

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